Entry and intent
Greets the customer, works out what they actually need, and routes the conversation accordingly.
Customer Services
Every Customer Conversation, Handled With Purpose
One continuously available agent for your business on WhatsApp. It understands your company, recognizes each customer, follows your procedures, and brings you in when a human decision is genuinely needed.
One business agent. Individual context for every customer.What it does for a business, and where it changes the customer relationship.
The service
A customer operations function, not a chatbot.
It holds one relationship per customer across everything they ever ask you — not a scripted tree that resets each time someone opens a chat.
Customer Relations AgentAvailable
Are you open on Sunday, and what would the premium service cost for two rooms?
We're open Sunday 08:00–18:00. Two rooms is outside the published rate, so I'll have the team price it properly — is it the same address as your last order?
Context recognized: existing customer · question answered · sales opportunity
Customer lifecycle
One relationship, from first contact to follow-up.
Two playbooks you enable and edit cover the situations a customer arrives with today: answering a question, and following up on interest. Working out which of those it is, handing over to you, closing a matter out and reaching out first are not playbooks — they are how the service behaves throughout, whichever flow is running.
Information and guidance
Answers questions about products, availability, terms and process from your own business knowledge.
Qualification and sales
Recognizes a real opportunity, asks what matters, and moves it toward a decision.
Quotes and next steps
Puts a concrete next step in front of the customer instead of leaving them to chase it.
Proactive contact
Reaches out when something is worth saying, rather than only when spoken to.
Human escalation
Hands over to you the moment it needs a decision, a remedy or a person — including anything the playbooks above do not cover.
Resolution and follow-up
Closes the loop and keeps the relationship warm afterwards.
The playbooks you turn on
- General Information / FAQAnswers ordinary questions about your business from what you have told it, says so plainly when it does not know, and notes the question for you. Required before you can go live.
- Sales and QuoteQualifies a real opportunity, captures what the customer is after, and answers pricing you have published. Anything beyond that — a formal quote, a discount, a meeting — it hands to you rather than committing on your behalf. This is also what answers a reply to one of your campaigns.
Commercial impact
Where it shows up in the business.
Not from replying faster alone, but from every conversation ending somewhere useful.
Responds while intent is still active
A customer who gets an answer in the moment is a customer who has not moved on to someone else.
Moves conversations to a next step
Every exchange ends somewhere concrete — a clear answer, a price, or a qualified opportunity waiting on you.
Notices the opportunity in front of it
Recognizes when a customer is ready for more, without turning every conversation into a pitch.
Catches problems early
Responds to dissatisfaction while it is still a conversation rather than a lost customer.
Serves more without more headcount
Volume stops being the constraint on how many customers you can look after properly.
Nothing quietly falls through
Open matters stay visible as cases rather than living in one person's memory.
Your standards
Your procedures, not generic best practice.
Three layers decide what the agent says: what your business is, what you told it about this situation, and what it is permitted to do about it.
Your business
Who you are, what you sell, how you work, what you will and will not do. The ground truth under every reply.
Your playbooks
Situation by situation: how to greet, what to answer, when to qualify, when to escalate.
Your permissions
What it may do alone and what needs you first — enforced outside the conversation, so instructions cannot widen them.
The workspace
One place to run customer relations.
A manager you talk to on the left, structured operational views on the right. Configure, investigate and supervise in the same place.
Service OperatorBusiness InformationCustomersCampaignsSupport
- Service OperatorThe operator itself: activation and what needs attention, its feed and run history, the mandate and guardrails it works to, what it has learned, and the global settings — spending limits, reopening templates, the model it thinks with.
- Business InformationBusiness identity, knowledge, hours and policies, plus the product catalog an audience is built from.
- CustomersYour customer book and their conversations, the groups you target, imported purchase history, and the do-not-contact list.
- CampaignsOutreach the operator proposed or you approved and how it performed, the cases it generated, and the charter, playbook and routines governing it.
- SupportEverything that is not campaign-driven: open cases with state, priority, ownership and outcome, and the charter, playbook and routines behind them.
Each section carries its own sub-sections, and one distinction runs through the whole workspace: campaign-driven work and everything else are kept apart, with their own cases, their own mandate and their own routines, so outreach performance never has to be read through the noise of ordinary support.
Control
Automation with defined authority.
You stay accountable for policy and exceptions. The system is built to operate inside explicit permissions and to come and find you when it should.
High-impact actions wait for you
Outreach and sensitive steps can be held until you approve them — from the Hub or straight from WhatsApp.
Handover to a human
When policy, risk or a customer's preference calls for judgment, the conversation becomes yours and the agent stands down.
A record that holds up
Consent, opt-out status, messaging windows, delivery state and history all remain part of the operational record.
The rule nothing overrides
A customer who asks to stop is recorded once, permanently, and that record governs everything we start — campaigns, follow-ups and proactive care alike. Only you can lift it, by hand. No campaign, no autonomous run and no passage of time will undo it.
One thing it does not do is refuse to talk to them. If someone who opted out writes in, their question is answered while their own conversation window is open — answered, never used as an opening to sell, and never followed up once that window closes. Stonewalling a customer trying to reach you is not privacy, it is a worse business.
A company that is easier to reach, faster to answer, and consistent with every customer.
The responsiveness of a customer operations team that never goes home, while your knowledge, policies, voice and authority stay yours.
Commercial outcomes depend on your business, configuration, connected systems, customer demand and operating practices. No specific revenue result is guaranteed.